Title: How can I get help with questions on the Usercentrics CMP?  
Owner: Stefanie Winkelmann
Creator: Stefanie Winkelmann Mar 13, 2020
Last Changed by: Jenny Klöpfer Oct 18, 2023
Tiny Link: (useful for email) https://usercentrics.atlassian.net/wiki/x/OIAADg
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Support Knowledge Base (344)
    Page: Admin Interface (Settings-ID / Configuration)
    Page: Analytics and Reporting
    Page: Angular
    Page: Are subdomains of a domain included in the price?
    Page: Are there plans to reduce the size of the JavaScript file?
    Page: As a publisher can I define the legal basis for my own (data processing) purposes? 
    Page: As a publisher can I define the legal basis or purposes for individual vendors? 
    Page: Authentication forms
    Page: Banner Display
    Page: Billing and Account
    Page: Breaking change: What methods will replace getSettings() and getServices()?
    Page: Browser
    Page: Browser UI
    Page: Browser UI/TCF 2.0 Functions
    Page: Button
    Page: Can a user with (only) admin access to a Settings-ID see other Settings-IDs assigned to that company?
    Page: Can a user with admin access to a company change the status of another user with admin access to a company?
    Page: Can a user with admin access to a Settings-ID also be a user with only read access to another Settings-ID that has been assigned to the same company, and at the same time maintain the read/write access to this company?
    Page: Can company level admins get an overview of all the relevant Settings-IDs and the corresponding different users?
    Page: Can I add the usercentrics script further below in the <head> section of my website?
    Page: Can I amend the text of the Data Processing Services (DPS)?
    Page: Can I automatically download the reports via an API? (CMP Version 1)
    Page: Can I continue to work with non-IAB vendors?  
    Page: Can I display a Privacy Wall instead of the banner?
    Page: Can I download the reports automatically via an API?
    Page: Can I incorporate non-IAB vendors into the CMP?
    Page: Can I link to to several Imprints and Privacy Policys from one CMP? (CMP Version 1)
    Page: Can I simply incorporate the entire Global Vendor List for TCF 2.0?
    Page: Can I test the Usercentrics JavaScript on a staging server that's on a different domain?
    Page: Can I use relative Imprint and Privacy Policy links on AMP?
    Page: Can I use the Usercentrics CMP with Jimdo Dolphin?
    Page: Can links to the imprint and privacy policy be included?
    Page: Can results from the Initial Website Scan and the DPS Scanner be seperated?
    Page: Can the Initial Website Scan detect services that go beyond a paywall or login?
    Page: Can Usercentrics be implemented on multiple subdomains?
    Page: Can Usercentrics be used on responsive websites?
    Page: Can users with limited access to Settings-ID request access for a higher role from within the system for i) that Settings-ID, ii) that company?  
    Page: CMP Banner Appearance
    Page: CMP migration v1 to v2
    Page: CMP V2
    Page: Comment créer un compte sur PrestaShop?
    Page: Como posso configurar o meu CMP para ser compatível com o LGPD?
    Page: Compatibility
    Page: Compatibility with certain services
    Page: Cross Domain Consent Sharing
    Page: Cross Domain Consent Sharing with different Settings-IDs
    Page: Custom CSS
    Page: Custom Data Processing Services
    Page: Data Layer and Tag Managers
    Page: Data Processing Services
    Page: Deprecating Duplicated Data Processing Services
    Page: Direct Implementation
    Page: Do adblockers block the Usercentrics CMP?
    Page: Do I always have to select the service: "Usercentrics Consent Management Platform"?
    Page: Do I have to offer the user granular selection options in the first banner layer with TCF?  
    Page: Do Initial Website Scan results disappear as soon as I have implemented the Usercentrics script on my website and DPS Scanner results show up?
    Page: Does CMP V2 support the use of Content Security Policy without unsafe-eval?
    Page: Does TCF forbid “continuing to scroll” as consent?   
    Page: Does the adding of a Data Processing Services from the DPS Scanner directly lead to an immediate change resulting in the script being blocked?
    Page: Does the CMP affect the loading speed of the website?
    Page: Does the CMP v2 need to be activated within my account?
    Page: Does the DPS Scanner also track URL requests on password protected pages?
    Page: Does the Initial Website Scan detect services that have already been added to my CMP?
    Page: Does the TCF demand that user consent be obtained every time the Global Vendor List is changed? 
    Page: Does the TCF require a “Reject” button in the first layer of the banner?  
    Page: Does the Usercentrics CMP manage cookies?
    Page: Does the Usercentrics CMP support Safari?
    Page: Does Usercentrics provide an event for the data layer to track all changes in the CMP?
    Page: DPS Version Control
    Page: English FAQ Section
    Page: eRecht24 (EN)
    Page: Example for the implementation of usercentrics with Webtrekk (Mapp)
    Page: For whom is TCF 2.0 intended?
    Page: Google Consent Mode (GCM)
    Page: Google Tag Manager Implementation
    Page: Guia Passo-a-Passo | Usercentrics CMP Versão 2 | Pacote Standard
    Page: Guia Passo-a-Passo | Usercentrics CMP Versão 2
    Page: Guias de implementação para o Brasil
    Page: Guidelines of the Transparency and Consent Framework v2.0
    Page: How can I access the Usercentrics CMP Version 2?
    Page: How can I adapt the language programatically according to the websites language after using the websites "language switch" (V2)
    Page: How can I add configurations to my company?
    Page: How can I add results from the Initial Website Scan as Data Processing Services to my Consent Management Platform?
    Page: How can I avoid pushing EXPLICIT_DENY events for each data processing service (DPS) into GTM dataLayer?
    Page: How can I block iframes using the Usercentrics API?
    Page: How can I block the HubSpot tracking code (non-essential analytic cookies)?
    Page: How can I cancel my contract with Usercentrics?
    Page: How can I change or reset my password?
    Page: How can I change the details of my company?
    Page: How can I comply with a visitor's request for information or deletion of data?
    Page: How can I customize the design of the privacy banner (Version 1)?
    Page: How can I embed CSS files with Usercentrics?
    Page: How can I forward consent decisions to a Tag Manager?
    Page: How can I hide the CMP on pages like my imprint and data privacy policy (CMP Version 2)?
    Page: How can I implement Google Analytics and ensure that it runs the first time a page is viewed?
    Page: How can I implement OpenStreetMap with Leafletjs and the Usercentrics CMP?
    Page: How can I improve my website's performance when using the Smart Data Protector?
    Page: How can I improve the Lighthouse results for the Cumulative Layout Shift (CLS)?
    Page: How can I improve the Lighthouse results for the Max Potential First Input Delay (FID)?
    Page: How can I link to different privacy policies / imprints with one Settings ID (CMP Version 2)?
    Page: How can I programmatically skip the CMP when running automated tests (CMP Version 2)?
    Page: How can I reduce the script size of the Usercentrics bundle?
    Page: How can I render the HTML Embeddings when using lazy load?
    Page: How can I request an Initial Website Scan?
    Page: How can I revoke a user's access for all settings under a company?
    Page: How can I revoke access for a user for all settings under a company?
    Page: How can I set up a Privacy Link (V2)?
    Page: How can I set up A/B testing with "Kameleoon"?
    Page: How can I set up A/B testing with "Optimizely"?
    Page: How can I set up A/B testing with "trbo"?
    Page: How can I switch from CMP Version 1 to CMP Version 2?
    Page: How can I switch to a specific version of Browser UI (CMP V2)?
    Page: How can I tell if a Major, Minor or Patch Change has occurred in my SettingsID?
    Page: How can I test different versions of the CMP in comparison to one another (A/B Testing)?
    Page: How can I test if the Smart Data Protector (SDP) is blocking technologies?
    Page: How can I test the implementation of the Usercentrics CMP locally? (V1 and V2)
    Page: How can I use "custom fonts"?
    Page: How can I use a specific version of the Usercentrics CMP script?
    Page: How can I use an event listener? (V2)
    Page: How can I use the Smart Data Protector when I integrate Google Maps via their API?
    Page: How can I utilize the “Preview & Publish feature"?
    Page: How do I add a new user to the Admin Interface (V1)?
    Page: How do I add a new user to the Admin Interface (V2)?
    Page: How do I block cookies that are set via a PHP script?
    Page: How do I configure the Google Tag Manager for usage with Usercentrics Version 1?
    Page: How do I configure the settings?
    Page: How do I connect my Google Analytics settings with the Google Analytics tag in the Google Tag Manager? (CMP Version 1)
    Page: How do I create a company in the permission management?
    Page: How do I create a Usercentrics account in PrestaShop?
    Page: How do I determine the language of the privacy banner based on the content of the website?
    Page: How do I directly integrate the Usercentrics CMP V1 into my Google Tag Manager?
    Page: How do I find out how much space is occupied by the Usercentrics CMP in LocalStorage?
    Page: How do I find out if my Settings-ID is using version 1 or version 2 of the CMP?
    Page: How do I fix the error "Format is Authorization: Bearer [token]"?
    Page: How do I initially open the Privacy Settings center instead of the Privacy Banner or Wall (Version 1)?
    Page: How do I install the Smart Data Protector on my website?
    Page: How do I know if the detected Service is the right one for my website and satisfies my user needs?
    Page: How do I know which bots are being detected and excluded from the Interaction Analytics graphs?
    Page: How do I make sure that my scripts are executed in a certain order?
    Page: How do I manage access for settings?
    Page: How do I prevent the Usercentrics Smart Data Protector from blocking updates in the DIVI Website Builder?
    Page: How do I remove the Usercentrics logo?
    Page: How do I set the language of the Usercentrics CMP version 1?
    Page: How do I set the language of the Usercentrics CMP version 2?
    Page: How do I set up my first configuration after signing up with Usercentrics?
    Page: How do I show a CCPA CMP without using a VPN (Browser UI)?
    Page: How do I test the implementation of the Usercentrics CMP with DevTools?
    Page: How do I track window events with Usercentrics? (CMP Version 1)
    Page: How do I use the Usercentrics HTML Embeddings?
    Page: How does Cross Domain Consent Sharing work?
    Page: How does Usercentrics address browsers that have JavaScript disabled (noscript)?
    Page: How does Usercentrics block services whose tracking works via an Image Tag?
    Page: How does Usercentrics recognize the country from which the user accesses your website?
    Page: How is a session defined by Usercentrics?
    Page: How is it possible for essential services to receive opt-outs?
    Page: How is it possible, that essential services receive opt-outs?
    Page: How is the anonymity of the user guaranteed?
    Page: How is the Data Layer variable processed?
    Page: How is the Data Layer variable set in Usercentrics?
    Page: How long does Usercentrics keep information about the services for which a user has given their consent?
    Page: How many admins are possible at the company and Settings-ID level?
    Page: How many configurations can I create?
    Page: How must I implement the Usercentrics CMP so that I can use TCF 2.0?
    Page: How often can I request the Initial Website Scan?
    Page: How should I format the Opt-in Report to get valid results for one Data Processing Service?
    Page: How should I mention Usercentrics in my privacy policy?
    Page: How time or resource intensive is creating a customized UI?
    Page: How to block the HubSpot tracking code (non-essential cookies)?
    Page: How to setup a LGPD compliant CMP?
    Page: How to transfer consent to your Customer Data Solutions (CDP)
    Page: I decided that I want to upgrade and become a Usercentrics customer. Where can I do this?
    Page: I use Usercentrics via eRecht24, how do I adjust the layout of my banner?
    Page: I'm using Privacy Badger. Why isn't the Usercentrics CMP displayed?
    Page: If I change the settings for major/minor/patch updates, will this affect visitors who already have seen my CMP?
    Page: If I integrate the CMP via the Google Tag Manager, should the GTM be categorized as "essential"?
    Page: Imprint and Privacy Policy
    Page: In my data privacy policy, how can I jump directly to a data processing service that the user has selected?
    Page: Information needed for efficient debugging
    Page: Integration with third party tools
    Page: Introduction into DPS Deprecation
    Page: Is it only necessary to ensure that the customer uses a recent browser version?
    Page: Is it only necessary to recommend towards the end user to use a recent browser version?
    Page: Is it possible to add a second button "Accept all" in the privacy settings, so that all cookies are accepted with one click?
    Page: Is it possible to see the overall bounce rate in the reports?
    Page: Is it possible to test the CMP's Javascript on a Staging Server located in a different domain than the one registered for Usercentrics?
    Page: Is there a Best-Practice Guideline as to which options are recommended for a GDPR-compliant integration?
    Page: Is there a definition of the different columns in the opt-in report?
    Page: Is there a way to automatically detect the data processing services used on my website?
    Page: Is there an application programming interface (API)?
    Page: Is there any direct influence on the CMP setup?
    Page: Is there any direct influence on the consent storage in Usercentrics back end?
    Page: Is there any direct influence on the usage of the Admin Interface?
    Page: Language
    Page: Legal
    Page: Matomo Tag Manager - Implementation
    Page: Mobile banner configuration: Step by Step Guide
    Page: Multi-Configuration Bulk Editing (Managing Multiple Settings-IDs)
    Page: Multi-Configuration Bulk Editing (Mehrere Settings-IDs verwalten)
    Page: Next.js
    Page: Nuxt.js
    Page: Onboarding Guide for Usercentrics Admin Interface
    Page: Partnership
    Page: Performance
    Page: Permission Management
    Page: PrestaShop (EN & FR)
    Page: Preview & Publish
    Page: Privacy Link
    Page: React
    Page: Single Page Applications
    Page: Smart Data Protector (SDP)
    Page: Step by Step Guide: Mobile Banner Configuration
    Page: Step-by-Step guide to configure "Third-party Technologies" in PrestaShop Module
    Blog: What is TLS?
    Blog: Will this affect my users that have up-to-date devices?
    Blog: Why did you choose January 2021?
    Blog: What will happen if I do not update my device by the deadline?
    Blog: Who has to do something (customer’s developers, CMP manager e.g. Marketing Analytics manager, someone else)?
    Blog: Who deprecates the old standard?
    Blog: What are triggers for doing something?
    Page: TCF / IAB Documentation
    Page: TCF 2.0/2.2
    Page: TCF 2.2
    Page: TCF 2.2 Custom text update process
    Page: Technical & implementation information
    Page: Template-ID (EN)
    Page: Testing
    Page: TLS Update
    Page: Until when do the customers have to change something?
    Page: Update on Supported Browsers
    Page: User Guide to Permission Management
    Page: Usercentrics + Joomla! Implementation Guide (CMP v1 and v2)
    Page: Usercentrics + Wix Integration Guide
    Page: Usercentrics Account Interface
    Page: Usercentrics Admin Interface
    Page: Usercentrics Adobe Launch Guide
    Page: Usercentrics and Cookiebot
    Page: Usercentrics CMP - General and technical information
    Page: Usercentrics CMP Version 1 (EN-Version)
    Page: Usercentrics CMP Version 2 (EN)
    Page: Usercentrics CMP Version 2 (EN-Version) | Standard Package
    Page: Usercentrics DPS Scanner
    Page: Usercentrics HTML Embeddings
    Page: Usercentrics Mapp Intelligence Configuration Guide
    Page: Usercentrics Oxid Guide
    Page: Usercentrics Partner API (EN)
    Page: Usercentrics Shopify Implementation Guide (CMP v2)
    Page: Usercentrics Tealium iQ Tag Management Guide
    Page: Usercentrics WordPress Implementation Guide
    Page: Version 1 (V1) und Version 2 (V2)
    Page: Video: Introduction to the Smart Data Protector
    Page: Vue.js
    Page: Webtrekk Configuration
    Page: What are so-called “Stacks” with TCF 2.0?
    Page: What are Subconsents or Subservices ?
    Page: What are the new entities?
    Page: What are the tasks for our customers?
    Page: What are the various roles introduced under this new permissions entity?
    Page: What are triggers for doing something?
    Page: What creative possibilities do I have with the individual CMP elements once TCF 2.0 is activated?
    Page: What do I have to consider when switching to V2?
    Page: What do I need to consider when logging in with my Google account?
    Page: What do I need to do when I want to switch from Cookiebot to Usercentrics?
    Page: What do the different columns in the Opt-in report mean?
    Page: What do the different statuses mean?
    Page: What does it mean if a Service is "unknown"?
    Page: What does the deleting concept of Usercentrics look like?
    Page: What Does The DPS Scanner Do?
    Page: What happens if auto-update is selected?
    Page: What happens if I don’t upgrade within the 30 days of my trial?
    Page: What happens if I use different scripts for a data processing service?
    Page: What happens to the direct access status of all users of a single unassigned Settings-ID when one of these users assigns this Settings-ID to a specific company?
    Page: What has changed and what impact does it have for you?
    Page: What information is required to create a Custom Data Processing Service?
    Page: What is a configuration?
    Page: What is Cross-Device Consent Sharing?
    Page: What is the "IAB Transparency & Consent Framework (TCF)"?
    Page: What is the advantage of implementation via the Google Tag Manager?
    Page: What is the Data Layer?
    Page: What is the difference between Global Scope and Service Specific Scope?
    Page: What is the difference between implicit and explicit?
    Page: What is the difference between TCF 1.0 and TCF 2.0?
    Page: What is the TCF?
    Page: What is the TemplateID?
    Page: What is TLS?
    Page: What kind of features are included in the free trial?
    Page: What kind of reporting does Usercentrics offer to customers in version 1?
    Page: What kind of reporting does Usercentrics offer to customers in version 2?
    Page: What opt-in rates are customary in the market?
    Page: What will happen if I do not update my device by the deadline?
    Page: What will happen if I don’t transition in time?
    Page: What's a Data Processing Service?
    Page: What's the difference between Initial Website Scan and Daily DPS Scan?
    Page: What's the difference between the statistics in the Analytics Dashboard and the Opt-in Report in the Usercentrics Admin Interface?
    Page: When should I choose the Shopify App vs. a paid Usercentrics plan?
    Page: When should I start the transition?
    Page: Where are the Usercentrics servers located?
    Page: Where can I find documentation about the privacy actions shown in the opt-in report?
    Page: Where can I find further information about TCF 2.0?
    Page: Where can I find further information on the implementation of the Usercentrics CMP?
    Page: Where can I find the Deprecated Data Processing Services and their replacements?
    Page: Where can I find the template ID?
    Page: Where do I find the documentation about the Privacy Actions shown in the Opt-in Report?
    Page: Which "ID" means what?
    Page: Which browsers is the Usercentrics CMP compatible with?
    Page: Which calculations do I need to use to calculate my total OptIn and OptOut rates?
    Page: Which implementation of the Google Tag Manager should I use so the Smart Data Protector can recognize it?
    Page: Which languages does the Usercentrics CMP support?
    Page: Which roles and permissions can be applied to users?
    Page: Which settings of the Admin Interface Version 2 will affect my CMP that's still running on Version 1?
    Page: Which triggers should I set for my technologies if I fire them via the Google Tag Manager but have implemented the Usercentrics script directly in the web page?
    Page: Which Usercentrics domains do I need to define if I use Content Security Policy (CSP)?
    Page: Which users can create a new company and Settings-ID under this system?
    Page: Which vendors use TCF 2.0?
    Page: Who deprecates the old standard?
    Page: Who has access to a setting when it is removed from a company?
    Page: Who has to do something (customer’s developers, CMP manager e.g. Marketing Analytics manager, someone else)?
    Page: Why are ads loaded on my website before users have given their consent?
    Page: Why are some Data Processing Services not recognized by the Initial Website Scan even though they track data on my website?
    Page: Why can the Event consent_changed also occur for data processing services that the user cannot object to?
    Page: Why can't I log in (Admin Interface)?
    Page: Why did you choose January 2021?
    Page: Why do I need a configuration to set up the CMP?
    Page: Why do I need the TCF 2.0?
    Page: Why do my data processing services still fire / don’t fire at all?
    Page: Why does document.write cause problems?
    Page: Why does my YouTube video not get blocked after I’ve implemented the CMP?
    Page: Why does only one category appear on the second layer?
    Page: Why does the DPS Scanner indicate that Google Fonts is loading even though I am not using it?
    Page: Why does the DPS Scanner show data processing services that I don't use?
    Page: Why does the scan still shows positive scan results after the Usercentrics/Cookiebot CMP has been installed?
    Page: Why doesn't each service have the same number of interactions?
    Page: Why doesn't the CMP delete cookies once they have been set?
    Page: Why doesn't Usercentrics block any Data Processing Services right after installing the script?
    Page: Why has my bounce rate dropped?
    Page: Why is Google Maps not displayed when implementing the Smart Data Protector after consent has been given?
    Page: Why is my CMP not shown in my browser language / in a different language than expected?
    Page: Will a pre-set cookie be deleted by the CMP after Opt Out?
    Page: Will a user with access to a Settings-ID also have access to the company this Settings-ID is assigned to?
    Page: Will Google require TCF 2.0 as a standard?
    Page: Will GoogleBot recognize the Usercentrics Banner or is it excluded by the Usercentrics CMP?
    Page: Will GoogleBot see the Usercentrics Banner or is it excluded by the Usercentrics CMP?
    Page: Will this affect my users that have up-to-date devices?
    Page: Will users appear more than once in the report, if they revisit the website or change their consent?
    Page: Window Events (CMP 1)
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