How can I get help with technical questions?

Answers to frequently asked questions can be found in our FAQ section as well as in our knowledge base. Take a look at our technical documentation, if you need more information on how our technologies work.

If you need further assistance, please use our support form. To ensure that your message reaches the right team and is answered promptly, please select one of the following cases:

  • Technical support
    Do you need help with the implementation or configuration of the Usercentrics Consent Management Platform? You can reach the appropriate contact person directly here.

  • Report a bug
    We do our best to provide a flawless service. Did you still find a bug? Then we look forward to hearing from you.

  • Suggest a new feature
    Your feedback helps us to become even better. Let us know if you have ideas for new features or know of a data processing service you would like us to include in our database.

In order for us to be able to better assist you, please enter the domain and Settings-ID for your implementation. The Settings-ID consists of 9 to 14 characters. You can find it in your welcome e-mail and in your Usercentrics Admin Interface in the "General" section under "CMP Implementation". The Settings-ID is the text that appears after the "=" sign.

Your request will be forwarded within our team as required. If you have more than one question, please split them into individual tickets. This way your message will quickly reach the responsible colleagues who in turn can get back quickly to you.

For a quicker response, please provide us with as much information as possible:

  • What exactly do you need help with or what exactly does not work as desired?

  • If you observe a problem:

    • Which browser is affected?

    • Does it appear in more than one type of browser?

    • Which operating system do you use?

    • What steps do you take before the behaviour you observe occurs? How can we reproduce it?


Get in touch now! We are happy to help with any questions and welcome feedback. You will receive our answer to your message by e-mail and can then simply reply to it if you have any questions.

Do you need further help?

https://usercentrics.atlassian.net/wiki/spaces/SKB/pages/234913848