Until when do the customers have to change something?

The deprecation of support for TLS1.0 and 1.1 is effective from the end of January 2021. Starting from 1st of February, devices/browsers that are not able to negotiate a TLS 1.2 connection will be unable to access our website, API and other services.

Please find further information in this document:
End Of Life for TLS 1.0 and 1.1 Support

Do you need further help?

https://usercentrics.atlassian.net/wiki/spaces/SKB/pages/234913848