How to remove Usercentrics from my Shopify Store completely? I still see the banner and blocked services after APP uninstall

Uninstall of APP

If you would like to uninstall the Usercentrics APP, simply deactivated the Usercentrics Banner (Section Website Information) and uninstall the APP via Shopify.

Manual removal

If you have uninstalled the APP but still see Usercentrics Banner appearing or services being blocked, follow the steps listed below to manually remove the Usercentrics APP.

In order to make your Shopify Online Store compliant, the Usercentrics APP injects HTML code into your THEME files - ensuring external requests are correctly blocked according to GDPR regulations - which can be removed manually.

Steps for manual removal (Follow these Steps if you have not deactivated the Cookie Banner before Uninstalling):

1. Visit Store Admin (ie https://your-store.myshopify.com/admin)

2. Select and Click "Online Store" > "Themes" in the left hand menu

3. Click the “Actions” dropdown from your Theme, then select “Edit code” option

4. Select and Click “Layout” > “theme.liquid” (you can also search for “theme.liquid” in the search box

5. Find and remove the line {% include 'usercentrics-scripts' %}, then click "Save".

Step 3 - Edit the Code

Open

Step 5 - Find and remove of {% include 'usercentrics-scripts' %}

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Do you need further help?

You are welcome to contact latori@usercentrics.com for Usercentrics Cookie Manager app-related questions at any time.