Why do technologies on my Shopify online store remain blocked?

If a specific technology has been added to your CMP and a visitor has also provided consent, then that technology will be unblocked by Usercentrics CMP and executed.

However, you may see that some technologies, services and content might remain blocked due to Usercentrics' Smart Data Protector.

This can be because these have not been added to your CMP, or because end users have not given consent for their use. Note that all technologies must be added in the Technologies section so that visitors to your Shopify online store can give consent, which will unblock them. For more information on Usercentrics' Smart Data Protector, visit https://docs.usercentrics.com/#/smart-data-protector.

The message “This content is not permitted to load due to trackers that are not disclosed to visitors” means you did not add this technology to your CMP. In this specific example, you need to add Youtube Video to the CMP.

If the technology was correctly added but no consent has been given yet, your visitors will see the message shown above (“…Please review the details and accept the service to watch this video”) and have the option to contextually accept and provide consent. Once they accept the service, the video will be shown. (See below.)

If you want to see other FAQs related to Usercentrics' Cookie Manager app for Shopify, please click here.

Do you need further help?

You are welcome to contact latori@usercentrics.com for Usercentrics Cookie Manager app-related questions at any time.