Why can't I log in (Account Interface)?

Overview

Two steps are required for each login:

New Customer

To access your Usercentrics Account Interface, please book one of our packages.

1. Create your personal Usercentrics account: Visit account.usercentrics.eu and click the "Signup" button to set up your account.

2. Link your email to your company: Once you book a package, Usercentrics will add your email to your company's account. We will create your company profile, link your email, and send you a confirmation email. After that, you can log in.

Existing customers and adding new Users

The Usercentrics Account Interface can be managed by multiple users. If you would like to grant access to your account for a new user, please follow these steps:

1. The new user will set up their personal account at account.usercentrics.eu. They’ll click the “Sign up” button and follow the instructions on the website.

2. Assign the new email address to the existing company or a specific configuration. Further information on the different types of users and the access levels “company” and “configuration” can be found in our Guide to Account Interface documentation.

I already have an account but still cannot log in

Please check if you have used your email address and a password that you’ve set up specifically for Usercentrics (1). Or are you using your Google or Microsoft account to log in (2)? If so, please use the according buttons for those accounts to log in:

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