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In this article we present you with a detailed explanations related to login problems for new and already existing customers.
Usercentrics does not have access to or provide you with a password. During signup, you’ll choose your own personal password.
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Please check if you are logging into the correct UC environment. For the Usercentrics WEB CMP, do you have a Start Free, Advanced, Advanced Plus, or Premium license? If yes, you are in the right place and should use account.usercentrics.eu to log in. |
Overview
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Two steps are required for each login:
New Customer
To get access to the your Usercentrics Account Interface, please book one of our paid packages.
Create your personal user account for Usercentrics. Please visit Usercentrics account: Visit account.usercentrics.eu and use click the “Signup” "Signup" button to set up your account.
Assigning Link your email address to a company within the Account Interface. This step is done by Usercentrics as soon as you book one of the Usercentrics packages. We create your unique Company in the Account Interface and add your email address to it. You’ll receive an email confirming that process and can then your company: Once you book a package, Usercentrics will add your email to your company's account. We will create your company profile, link your email, and send you a confirmation email. After that, you can log in.
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Existing customers and adding new Users
The Usercentrics Account Interface can be managed by multiple users. If you would like to grant access to your account for a new user, please follow these steps:
The new user will set up their personal account at account.usercentrics.eu. They’ll click the “Signup” “Sign up” button and follow the instructions on the website.
Assign the new email address to the existing company or a specific configuration. Further information on the different types of users and the access levels “company” and “configuration” can be found in our Guide to Account Interface documentation.
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I already have an account but still cannot log in
Please check if you have used your email address and a password that you’ve set up specifically for Usercentrics (1). Or are you using your Google or Microsoft account to log in (2)? If so, please use the according buttons for those accounts to log in:
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Summary
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