Please help us to work on your customer’s message as quickly as possible. Here’s what you can do:
We suggest using our support form. If that’s not possible, you can also send the request to support@usercentrics.com.
Mention the customer’s details so they can be identified right away
Settings-ID
URL in question
(If applicable) name of the customer
Is it a partner? Or an end customer?
(If applicable) which Template ID or data processing service does this request relate to?
What’s the issue / error about?
Is there a screenshot or video giving further information?
Is there an error message?
What exactly isn’t working as expected?
How can the issue be reproduced?
Which steps does the customer take before the error comes up? Again, screenshots or videos can be helpful
Which browser is affected? Does the issue happen in multiple browsers? Which operating system is affected? Does the issue happen on multiple operating systems?
If a customer has a question (like “can I do XYZ / does XYZ work with your solution”)
What exactly does the customer want to achieve?
What is the use case that brought them to their question?
By providing all information needed up front, you help the Usercentrics Support Team to advise quickly and efficiently. Thank you very much!