An answer Answers to frequently asked questions can be found in our FAQ section as well as in our knowledge base. Take a look at our technical documentation, if you need more information on how our technologies work.
...
Technical support
Do you need help with the installation implementation or configuration of the Usercentrics Consent Management Platform? You can reach the appropriate contact person directly here.Report a bug
We give do our best for to provide a flawless applicationservice. Did you still find a bug? Then we would be pleased to hear look forward to hearing from you!.Suggest a new feature
Your feedback helps us to become even better. Let us know if you have ideas for new features or know of a data processing service you would like us to include in our database!.
In order for us to be able to help you in a targeted mannerbetter assist you, please enter the domain and Settings-ID concernedfor your implementation. The Settings-ID consists of 9 to 14 characters. You can find it in your welcome e-mail and in your Usercentrics Admin Interface in the "General" section under "Your Login URL".We are referring to the combination after the equal CMP Implementation". The Settings-ID is the text that appears after the "=" sign.
...
| Note |
|---|
Your request will be forwarded within our team as required. If you have more than one question, please split them into individual tickets. This way your message will quickly reach the responsible colleagues who in turn can get back quickly to you. |
You can help us a lot in technical support if you For a quicker response, please provide us with all necessary information in advanceas much information as possible:
What exactly do you need help with or what exactly does not work as desired?
If you observe a problem:
Which browser is affected?
Does it appear in several browsersmore than one type of browser?
Which operating system do you use?
What steps do you take before the behaviour you observe occurs? How can we reproduce it?
...